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platemailapp@gmail.com

For account help, write from your verified PlateMail email. Include your app version, a short description, and what you expected to happen. Redact unrelated plates and personal details from screenshots. Do not send passwords or verification codes.

Use PlateMail to keep up with notes and replies for your plate. Plate notes and replies are shared, not private. Adding a plate does not verify vehicle ownership or identify its driver.

Keep notes short and nonpersonal. Do not include names, phone numbers, addresses, or information about someone’s whereabouts. Each note can have one mailbox reply, visible to people following the plate.

Removing a plate stops following it on your account; it does not delete its available history. See the privacy policy for who can see plate content and how it is handled.

Open a message’s action menu and choose Report and hide. The thread stays hidden for your account, including after a refresh or new mail. Repeating the same report does not create extra votes.

Choose Block sender to stop unwanted contact from that account. For a moderation decision you believe was mistaken, contact support. Immediate danger should be directed to the appropriate emergency service, not a PlateMail note.

Use an email address you control. Check your junk folder and spelling before requesting another code. Enter the most recent six-digit code only in PlateMail. Signing in with the same verified email restores access to the same account.

Email verification confirms control of your email address. It does not verify your legal identity or vehicle ownership. Other users do not see that account email on your notes; authorized moderators can connect activity to your account.

For accounts aged 13–17, sent and incoming messages, including replies, need moderator approval before delivery. This can also delay mail in a shared inbox. Your own note may show Pending review before other people can receive it. Do not resend the same note repeatedly.

PlateMail asks for your age band, not a date of birth, and does not display it to other users. The band stays fixed when you sign in again; a correction requires moderator review. If you made a mistake, contact support.

Pull down to refresh Inbox or Sent. A report hides a thread for the reporter, and moderation or account deletion can remove content. Preferences, blocks, and pending review can also affect delivery.

Removing a plate does not delete your account or the shared inbox history. Adding it again can show available older mail, but does not undo your reports or blocks. Use Delete account to remove your account and associated personal data.